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Case Study: How a safety team worked smarter and flourished despite rapid company growth

AFH safety management system

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Rapid growth placed pressure on the previous safety system – Go

95% of company staff positively received Donesafe – Go

Consolidating data and reporting reduced from 14 hours to 45 minutes – Go

Staff using Donesafe compared to the previous system – 90% increase – Go


Aus Flight Handling’s safety takes-off

The Donesafe and Aus Flight Handling (AFH) partnership started back in 2018 and since then the success across the organization has continued to grow. The initial phase was to ensure that safety was simplified across the business through workflows and automations making it quick and easy for workers’ participation. All actions, forms/records, and the required documentation for each shift were consolidated into the one platform.

Aus Flight Handling currently handle approximately 400-450 flights a week across all locations in Ballina/Byron, Port Macquarie, Armidale, Tamworth, Wagga Wagga, Griffith, Albury, Mildura, Launceston, Perth, Albany, Esperance, Longreach, Cairns and Townsville Airports partnering with Virgin Australia, Regional Express, Qantaslink, Qantas Freight, Virgin Cargo, Jetgo, Fly Pelican and Air BP.

AFH has seen 300% growth since 2013, with the expansion of its network moving from New South Wales and Victoria to also include Tasmania, Western Australia, and now Queensland.

What prompted a change to Donesafe? 

AFH adopted the Donesafe platform to manage their health and safety requirements as the business continued to grow. Their previous system was clunky and disconnected due to multiple systems not talking to each other; paper-based forms, Microsoft Excel, and Spotlight by Safety Culture. 

AFH was faced with reporting limitations and low visibility of safety data across all sites in Australia. The length of time spent consolidating information from various platforms could take up to 2 FULL business days to complete (14-15 hours). Reporting types such as insights and real-time analytics were not available to the senior management team. 

How Donesafe helped? 

Donesafe’s travel and transport industry expert demonstrated solutions to assist with simplifying the safety process with automations and workflows, streamlining data, and covering reporting gaps to leverage more insights as a business.

Donesafe was able to meet all requirements within budget and have the whole organization up and running on the system in 90 days. The system has allowed the organization to improve safety performance and reduce the heavy administration tasks involved in workplace safety.

With the ease of use and range of functionalities, this allowed AFH to cover off all requirements whilst making it quick and easy for workers to switch to the new system. 

The importance of change management

Change management was communicated to workers around the new system with mentions of how quick and easy it was to complete records on any device. 

“95% of staff members have accepted the change with the move to a new system.”

Aus Flight Handling, National Safety Manager

When comparing the old system vs. Donesafe, the Safety team noted a significant time-saving. The change in reporting styles allows time to respond with real-time information, in-built analytics and insights. With the time saved, the Safety team has started to produce News bulletins to all or select sites when hazards or issues arise. The proactive approach has driven a positive change in the business whilst adding preventative measures in place.

“As a business, we can now say that we are proactive rather than reactive since the switch to a consolidated safety management system.”

Aus Flight Handling

Partnered success

“Before Donesafe, the process to pull weekly reports involved manual extraction and analysis of data from multiple systems which would take 2 days. This information had to be shared with all senior management across 14 sites. 

With Donesafe, it now takes 45 minutes. It’s amazing!

Aus Flight Handling, National Safety Manager

By simplifying the process, AFH was able to achieve an increase of 90% nationally in reporting in just over 4 months. With the speed and ease of use, workers complete the necessary information and can return to work within minutes. The real-time information has provided an additional level of visibility that no other system has provided for AFH to date. This allows for an instant response when addressing issues whether that is immediately or to prevent an incident from occurring across other sites. 

AFH’s National Safety Manager now has access to all data and insights across all locations at the click of a button. This has opened up new areas within her role to respond and act in real-time whilst reducing the heavy administrative tasks such as reporting. As a result of this, team members are spending more time and focus on being proactive and providing a safer workplace for all.

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LOVING Donesafe!

Rated 5 out of 5
December 22, 2019

Easy to navigate, find it easy to identify hazards and incidents as well as complete checklists for safety purposes within our store. Multiple employees in my store can use Donesafe and it’s an easy way to communicate safety issues within the store. Checklists are done on time and once completed, they are unable to be tampered with giving an authentic date to when it was completed.
100% enjoyable and full of ease. Never had a trouble, easy to learn and to teach other employees how to use.

Rachel C, McDonald’s

Very easy site to log Hazards and incidents when they arise. Very easy to complete checks.

Rated 5 out of 5
August 27, 2018

Easy to navigate, the site is user friendly and also has a training section to practice logging hazards etc. A safer workplace with multiple staff ensuring the checks are completed.

Mark B, McDonald’s

Great User Experience

Rated 5 out of 5
January 14, 2021

Simple and straight forward for front end users. Still making tweaks to the system, very flexible. Haven’t really found something I do not like yet. It’s easy to use and very flexible.
Now have access to accurate reporting and quality data collection. front end-user ease of use facilitating greater reporting of safety items.

Damon, P – Enterprise Wellbeing and Safety

Awesome software easy to use

Rated 5 out of 5
January 12, 2021

Like the easiness of using the software to fill in reports load photo’s and video’s, easy to tech how to use. Would recommend using this software to all crew and managers to make sure everything is recorded and saved.

Crew Coach, Hospitality Industry

Donesafe makes safety easy for us

Rated 5 out of 5
January 7, 2021

Donesafe is a quick and user-friendly system to manage all our health & safety, quality and contractor management. We haven’t found any issues to date, our set-up was quick and easy including videos and documentation. Donesafe has been great to set up and use to make our safety management system more efficient and effective.

Daily Donesafe User, Management