How Donesafe Helped Aus Flight Handling

Aus Flight Handling

Aus Flight Handling (AFH) currently handle approximately 400-450 flights a week across all locations, with business partnerships with Virgin Australia, Regional Express, Qantaslink, Qantas Freight, Virgin Cargo, Fly Pelican and Air BP. AFH has seen 300% growth since 2013, with expansion of its network moving from NSW and Victoria to also include Tasmania, Western Australia and now Queensland.

“Before Donesafe, the process to pull weekly reports involved manual extraction and analysis of data from multiple systems which would take 2 days. This information had to be shared with all senior management across 14 sites. With Donesafe, it takes 45 minutes. It’s amazing!”

- National Safety Manager - Aus Flight Handling

Executive Summary

AFH adopted the Donesafe platform to manage their health and safety requirements as they shift from paper based forms, Excel and Spotlight by Safety Culture.


AFH were faced with reporting limitations and low to no visibility across all sites in Australia. The length of time spent consolidating information from various platforms could take up to 2 full business days to complete, insights and real time data was not available to the Senior Management team. 

How Donesafe Helped

Donesafe’s Travel and Transport Industry expert showcased solutions via demonstrations of the product whilst analyzing the exact solution for AFH. Donesafe were able to meet all requirements within budget and have the system up and running for the whole organization in 90 days. The system has improved safety performance and reduced the heavy administration tasks involved in workplace safety. With the ease of use and range of functionalities this allowed AFH to cover off all requirements whilst making it quick and easy for workers to transition to the new system. 

Senior Management estimated that “95% of staff members have accepted the change with the move to a new system.” Change management was communicated to workers around the new system with mentions of how quick and easy it was to complete records on any device. 


The Safety team has noted a significant time saving from the previous system allowing time to respond with real-time information, in-built analytics and insights. With the time saved, the Safety team has started to produce news bulletins to all or select sites when hazards or issues arise in order to prevent this from reoccurring for others. We are now have the time to be proactive rather than reactive. By simplifying the process, AFH were able to achieve an increase of 90% nationally in reporting in just over 4 months. The speed and ease of use means workers complete the necessary information and can return back to work within minutes. The real time information has provided an additional level of visibility that no other system has provided for AFH to date. This allows for an instant response when addressing issues whether that is immediately or to prevent an incident from occurring across other sites.

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