Manage every non-conformance from a single source solution
Capture, track, and manage non-conformances, complaints, defects, and incidents in one place to support a consistent, high-quality customer experience. Connect with HSI Donesafe modules such as Incident Management, Change Management, and Continuous Improvement to gain clearer insight into organisational performance against defined standards and KPIs.
- Cloud-native platform: Designed to scale seamlessly across large, distributed environments with high user concurrency.
- No-code configurability: Configure workflows, forms, and rules without coding to adapt quickly to changing operational needs
- Mobility built in: Work securely on mobile devices or browser, online or offline, supporting both field and office teams.
- High user adoption: An intuitive user experience that drives consistent, organisation-wide engagement.
- Modular architecture: Add and connect modules easily to support your team, and organisations needs long-term.
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Quality Management System (QMS)
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Cost to quality
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Non-compliant
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CAPADocumentation
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Audits
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Non-conformance
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InvestigationsComplaints
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IndicatorsChange management
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Scorecards
Collect and connect the dots you never knew existed
True end-to-end management of the full spectrum of non-conformances
Automate, manage, and streamline the process for identifying, evaluating, reviewing, and handling any non-conformance. All managed from a single point of control for superior oversight.
Gain granular visibility of the root cause through investigation
Conduct real time non-conformance investigations for swifter, more informed decision making. Identify and isolate the offending batch, product or service using the investigation framework, included with the module. Avoid broader operational disruptions and address the non-conformance at the source.
Instigate closed-loop CAPA protocols across your organisation
Leverage the corrective action plan included with the module to help initiate CAPA processes, close-out non-conformances and prevent recurrences. Capture key details about non-conformances to have a historical log for reference, and communicate learnings to establish best practices.
Leverage automation to drive accountability and stay on track
Manage multi-step non-conformance processes and accelerate your team’s output and efficiency by layering in automation rules. Reminders are sent until follow-up actions are resolved, when the next stakeholder is notified that their attention is required.
Reduce your Cost to Quality and organisational risk exposure
By quickly and thoroughly addressing non-conformances, defects or complaint-related issues, you can significantly reduce your CTQ and exposure to the full spectrum of organisational risk (including financial, physical, reputational and legal, to name a few). This ultimately ensures you are better equipped to meet the needs of your customer and remain competitive.
Comply with regulatory standards, obligations, and best practice
Let the Donesafe Non-conformance Management module ensure your organisation complies with any quality standards and regulations, including ISO 9001, ISO 13485, ISO 17025, TQS 1 & 2 and the ISM code to name a few.
Close the gap between data and action
Experience 360-degree oversight of your entire visitor management program. Uncover hidden blindspots, track operational hazards, monitor unsafe behaviours, and identify compliance gaps. Take immediate action with intelligent automation or human intervention to mitigate risk and ensure compliance.
Dashboards
Customisable dashboards delivered to any device, anywhere
Harness global visibility and control all in one place with configurable reports & widgets. Role-specific views let every department focus on the metrics, actions, and tasks that matter most. Track quality breach status, corrective actions, close-outs and more. Rapidly surface customer complaints, non-conformances or quality events to trigger investigations and drive swift, informed decision making.
Reports
Build the most advanced reports to meet any requirement
Create, customise, and schedule advanced reports easily with the attributes and visualisations of your choosing. Some of the many reports you can generate include tracking batch, product or service quality breaches, uncovering common denominators, or identifying locations where quality-related events might occur more frequently than elsewhere. Build reports with minimal training, access pre-configured reports, business intelligence (BI) capabilities, and more.
Insights
Eliminate all blindspots and start driving big data insights
Move from hindsight to foresight with insight-led data that gives your entire organisation visibility of what’s important to make smarter, quicker decisions that matter. You can easily track where quality events are up to in their workflow, manage overdue actions and close out records all from the dashboard, along with reports that monitor quality breach prevalence across sites and locations, total quality events year on year, and much more.
Decisions
Smarter actions start with smarter decisions, faster
A robust data management framework connects and structures information, turning it into real-time actions and insights that support informed decisions. By linking people, processes, and the broader operational ecosystem, organisations gain decision-ready data that enables confident decision-making and continuous improvement.
Features
All the cutting-edge tools you need, to deliver best-in-class results, effortlessly
Click the icons to explore the platform
No-Code
No-Code
Donesafe is engineered to be no-code configurable from the ground up. Build and deploy use cases in a matter of hours with an intuitive user interface that lets you design seamless forms, workflows, automations and actions.
Mobile
Mobile
Access Donesafe on any device with our native mobile first platform. Compatible with Apple, Android and Windows devices, the Donesafe platform can even work when offline.
Forms
Forms
Add logic to make your forms smart. Forms can make decisions for users, input data automatically, show and hide fields and drag and drop files. Removing hurdles and making data input fast and easy encourages system-wide participation.
Workflows
Workflows
Design, build and automate robust workflows that can be quickly adapted and customised as enterprise processes change. No-code needed and deployed in minutes.
Automation
Automation
Remove the time heavy administrative burdens and spend more time doing high level tasks. Achieve more with less resources.
API
API
Seamlessly communicate with third party systems and applications to send and receive data from one database to the other. Sync in real time or set time intervals of your own choosing.
Single sign-on
Single sign-on
Ensure a seamless experience with single sign-on capabilities. Users require a single set of credentials in order to access all areas of Donesafe.
Alerts
Alerts
Create multi-level alerts for goals and thresholds, and setup real-time notifications for critical events and workflow status.
Dashboards
Dashboards
Create any number of dashboards that are uniquely tailored to each job role, site or individual in Donesafe. End users can have a simple dashboard, while managers can have multiple reports, alerts and actions that relate only to them.
Custom reports
Custom reports
Create and save a report that interrogates any data field within the platform. This includes drilling right into sites, worker roles, date ranges, workflow progress, status and more. Saved reports automatically become a widget that can be placed on your dashboard.
Data migration
Data migration
Data migration is made easy using our DIY import tool. Donesafe’s data migration can be performed by your account manager or yourself. Map data from Excel spreadsheets directly to the fields within the Donesafe system and import.
27001 security
27001 security
Donesafe is hosted on Amazon Web Services, and is trusted by defence and government organisations. ISO 27001 compliance is a part of our overall focus on security.
Actions
Actions
Actions can be automatically created and sent to workers based on specific conditions. Donesafe will even follow up on actions if they are not marked as complete. Includes preventative actions and corrective actions (CAPA).
Scheduler
Scheduler
Create a system that automatically keeps workers accountable for recurring tasks. Schedule actions, audits, observations or consultations easily and assign them to those that need to complete it.
Language translator
Language translator
Tailor Donesafe to support multiple geographic locations. Configure the primary language of each location or division across your organisation
Data exporter
Data exporter
Export all reports and compliance data with a click of the button. Perfect for presentations or reporting legislative requirements, such as OHSA 300 (USA).
Discover other modules that play well together with NCR Management
Incident Management
Capture, track, investigate and report on all incidents and near-misses. Find out moreChange Management
Manage the full spectrum of change within a controlled environment with full audit trail visibility. Find out moreContinuous Improvement
Drive workforce feedback processes, assess and prioritise ideas, and measure organisational impact.Corrective Actions
Link corrective actions to findings and causal factors, set priorities and automate workflows for fast close-out. Find out moreFrequently asked questions
How does Donesafe’s pricing work?
Donesafe works with companies ranging from 5 to 500,000 employees across all industries, each with unique needs and use cases. We’ve found that custom pricing is the best way to effectively serve such a diverse customer base. Pay only for what you need – pricing is calculated on your business size (number of workers) and the number of application modules you need. We can give you a quote instantly, so get in touch to get a price. We won’t bite!
What factors determine your pricing?
We don’t want you to pay for features and services that you don’t need, so we need to know a little more about your business in order to provide you with an accurate quote. Additional help getting started, or features, or the number of workers in your business are factors that influence our pricing. Let’s talk and get specific!
How do you define a worker?
A worker is anyone in your organisation. Using workers (rather than just administrative users) is a unique competitive advantage when compared to our competitors. We believe everyone should be part of the compliance conversation and building a strong culture of engagement is central to that. By having all your users in the system, Donesafe can create more intelligent permissions and escalation settings, create unique user experiences, deliver ‘just in time’ learning and notifications, and much more.
Do I have to pay for every worker or employee?
Don’t worry, a worker cost is a fraction of the price you would normally be charged per administrative worker. You do not need to pay more for your administrative workers. In general, Donesafe is a more affordable platform than its competitors.
Do I have to get all the application modules?
No, you can pick and choose the modules that best suit you to begin with. It is easy to plug in additional modules later as your organisation requires them.
Does Donesafe provide a trial?
Yes! We want you to see the impact that Donesafe can have on your business, but for most folks, that’d be hard to accomplish all on your own. When you invest time in Donesafe, we invest time in you. We’ll provide a guided walkthrough of our software with one of our dedicated team members. If you’d like to get your hands on it, we can help set it up and provide a sandbox of your environment, so you can get your hands dirty as we continue discussions!
What is the difference between you and other providers?
Online compliance solutions can deliver huge benefits and offer a world of promise, but most solutions fail early on, especially for companies that don’t have dedicated project teams to implement and manage the solution. On top of that, many systems are too rigid in their forms, workflows, reports and automation – and this means you and your staff struggle to adopt the new technology. This is where Donesafe succeeds where others fail. It’s simple enough for a non-technical person to use and robust enough to provide enterprise-quality results with minimal set-up effort.
Is Donesafe secure and GDPR compliant?
Donesafe has offices worldwide with dedicated hosting in the EU, US, Australia, and Asia with a certified server infrastructure. We are fully GDPR compliant, ISO 27001 certified and can ensure enterprise-grade data security and privacy.
Take a closer look!
Schedule a personalised 1:1 demo of the platform customised to your use cases